Frequently asked questions
COVID-19 delivery update
While we are processing and dispatching orders as normal, please note that Royal Mail has been experiencing delays due to the ongoing circumstances that remain beyond our control. For any questions or concerns, please don’t hesitate to contact us.
How can I get some advice on the products that you stock?
We have a friendly and knowledgeable team on hand to advise on the best products based on your needs. We recommend that you use the live chat function on our website and link up to our social media accounts where we regularly cover product benefits in more detail.
Are all products that you stock plastic free?
Not entirely. While the majority of our products are plastic free, there are simply no viable options at times in which case we will offer the best alternative. Such products will be clearly marked, and you can rest assured that ourselves and our brand partners are working tirelessly to find new solutions.
What is the origin of the products that you stock?
The majority of our brand partners are based and produce in the UK. For more information on specific products, we advise that you refer to their individual product descriptions or use the live chat function on our website.
Must I create an account to place an order?
No, you may checkout as guest although we do recommend you creating an account for a faster and convenient checkout next time you shop with us. You will also receive additional benefits such as exclusive discounts and offers.
Are my personal details safe if I create an account?
Can I have my order sent to a PO Box?
Unfortunately, we are unable to deliver to PO Box addresses at this time.
Can I send a gift to someone at a different address?
Absolutely! Gifting is a great way to introduce your family and friends to the minimal waste lifestyle. Just enter the recipient’s name and address in the delivery fields during checkout and we will send your gift straight their way. If you’d like to include a gift message, simply add it to the comments section and we’ll handle the rest.
Why is my discount code not working?
We're sorry to hear your code isn't working. Please check that you're not trying to use more than one code per order and that your items aren't excluded from the offer. If the code isn’t being affected by either of those issues, please contact us and we will do our best to sort any problems.
How will I know if my order has gone through?
We’ll send you an email as soon as your order has been placed to let you know that we’ve received it and are ready to start preparing your parcel. Once your order has been dispatched, you will receive a second email notifying you that your goodies are on their way.
What if I want to make a change to my order?
Unfortunately, we are unable to amend your order once it has been placed. However, we are able to cancel and refund your order in its entirety prior to dispatch. Please contact us as soon as possible.
What happens if I am not at home to accept my delivery?
No need to worry. If your order cannot be left in a safe place or requires a signature, then you will be left a calling card by the courier. This lets you know where your parcel is and how you can collect it or re-arrange delivery.
What do I do if there’s something wrong with my order when it arrives?
We're sorry to hear this and our friendly and knowledgeable team is on hand to sort any problems. If you are unhappy with any aspect of your order, please contact us straightaway. You can do so by using the contact us form or live chat function on our website, or alternatively send us an email at email@example.com. We kindly request that you indicate your order number and provide a brief description along with any images where applicable.
My question is not listed.
We have a friendly and knowledgeable team on hand to help with any queries. Please don't hesitate to contact us.